Services

Customer can return RHINO 1000 product within 30 days from date of delivery to the first user as long as the condition of the product does not affect its secondary sales.

In the case of repair or replacement, defective spare parts are placed by new or reconditioned parts. Replaced spare parts are the property of Rhino Motor Technologies Inc. , while replacedment spare parts become the the property of the user.   

1. Contact a Rhino Motor Technologies’ dealer, who you bought it from, by phone, email, or mail. You can also find a list of our dealers on our website under the service section.
2. To submit a warranty claim and to process a warranty, we require a proof of purchase.

• • The warranty claim must include purchaser’s contact details, product details, serial number, purchase date, a brief description of the problem, and what kind of warranty request (return, repair or replace) the user prefer.
  • Proof of purchase must indicate the Product purchased and the date of purchase (e.g. photo of transaction receipt).
  • For returning the motor to the dealer, we recommend keeping the original product packaging. If this is no longer available, packaging that protects against transport damage must be used. The warranty excludes any damage caused during transport.

3. Send the defective product or returned product to dealer after getting the confirmation. Note that the label should be kept intact.
4. The defective components or parts will be either repaired or replaced according to the diagnosis made by the dealer.
5. If your warranty claim is accepted, the equipment will be repaired or replaced free of charge. Note that any delivery cost incurred in the process is at your charge.

1.The product is not used in accordance with the instructions.

2. Failure to comply with the safety, operation, and maintenance instructions in the manual.

3. The purchased outboard has been modified, altered, or equipped with other components in other ways.

4. Previous maintenance or repair was performed by an unauthorized repairer’s or non-our dealer’s parts were used.

5. Minor defects and normal wear and tear are not covered by the warranty.